Refund & Returns Policy

We offer a 30-day return window from the date of delivery for all Golden Goose products purchased from our store. Items must be returned in their original condition to be eligible for a full refund or exchange.

To be eligible for a return, items must meet the following conditions:

• Items must be in original, unworn condition
• All original tags and labels must be attached
• Items must be returned in original packaging
• Must include all accessories and documentation that came with the product
• Items must be free from odors, stains, or damage

Please note: We cannot accept returns on items that show signs of wear, have been altered, or do not meet our return conditions. Custom or personalized items are also not eligible for return unless they arrive defective.

Follow these simple steps to return your Golden Goose purchase:

1. Contact our customer service team at [email protected] with your order number and reason for return
2. We'll provide you with a prepaid return shipping label within 24 hours
3. Carefully package your items in the original packaging
4. Attach the return label to the package
5. Drop off the package at any authorized shipping location
6. Track your return using the provided tracking number

Once we receive your returned items, our team will inspect them to ensure they meet our return conditions. Here's what happens next:

• Processing Time: Returns are typically processed within 3-5 business days of receipt
• Refund Method: Refunds will be issued to your original payment method
• Refund Timeline: Most refunds appear in your account within 5-10 business days
• Notification: You'll receive an email confirmation once your refund has been processed

Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

We're happy to help you exchange your Golden Goose items for a different size or style, subject to availability. Here's how exchanges work:

• Follow the same return process outlined above
• Specify in your return request that you'd like an exchange
• We'll process your return and help you place a new order
• If there's a price difference, we'll refund the difference or request additional payment

For the fastest exchange experience, we recommend processing a return for a refund and placing a new order for your desired item.

If you receive a defective or damaged item, we sincerely apologize and will make it right immediately:

• Contact us within 7 days of delivery
• Provide photos of the defect or damage
• We'll arrange for immediate replacement or full refund
• Return shipping is completely free for defective items
• Priority processing for all defective item claims

Items marked as "Final Sale" or purchased with certain promotional discounts may not be eligible for returns or exchanges. These restrictions will be clearly marked at the time of purchase and in your order confirmation email.